Services

	Custom or A-La-Carte: A Broad Range of Services

At amonavi consulting group we can provide customized programs to target your specific areas of concern, or you can choose from a standard list of general services to help you begin thinking about different aspects of your service, and take steps towards improving your service.

		Storefront Report Evaluation or audit of your office or shop, from the customer’s perspective

		3e-Report - Website Evaluation Evaluating how easy, efficient and effective your website is from the customer’s perspective.

		Customer Service Coaching One-on-one sessions scheduled in person or by phone to identify customer service goals and build a strategy to meet them

		Customer Service Standard Developing a description of the standard of service your customers can expect.

		Customer Expectations Seminar Developing awareness of your customer’s expectations.

		Advanced Customer Service Seminar Building on the theory presented in the customer’s expectations seminar.

		Staff Meeting Presentation Opportunity to apply theory to specific areas of concern while inspiring and motivating staff in a team building atmosphere.


	Strategic Services Designed to meet your specific industry requirements

		Customer Satisfaction Measurement Program Understand what your customer expects, meeting the expectation and asking for feedback on how to improve your service (and doing something about it). These are the cornerstones of the Customer Service Strategy. Measuring customer satisfaction along the way is a fundamental step in achieving your strategy. Measurement can be delivered by applying qualitative and quantitative research through focus groups and surveys. Customized Analysis of Customer Service Review customer service theory and discover how it applies to your company through a variety of activities and tools. Workshop for In-House Training Recognize customer service trends in your industry and identify areas to apply them in your business. This session has can be delivered as part of a department or staff meeting. Strategic Planning Integrate you customers into your strategic planning session using a collaborative approach. We facilitate high-level meetings to get excellent results in the least amount of time. Build Your Brand Build your corporate brand with better customer service.