amonavi consulting group inc
is a member of the

Darla D.W. Campbell, President of amonavi consulting group, was quoted in Profit Magazine in the article:
 “How to:
Deliver great service”
 November, 2005

Your Customer Service Destination

Welcome to amonavi consulting group inc. - Your Customer Service Destination. We are a boutique consulting company working with small to medium sized companies, specializing in strategies to serve customers better.

New technology has made customer service easier... and harder. Expectations keep increasing while customer satisfaction is on the decline.

We believe that successful companies in the future will be those who discover how to connect with their customers in a meaningful way. Customers will gladly pay more for products and services that consistently meet their expectations.

Does your company have a solid strategy to serve your customers today and into the future?

We provide solutions to focus and maximize your customer service efforts. Our services range from “off the shelf” half day evaluations and 2-hour training seminars, to long-term strategic planning and coaching support services.

Quake-Proof: Build your Brand to
withstand your Toughest Competitor

We have a wide range of services to support you business objectives, including:

• Customer Satisfaction Surveys
• Facilitation of Strategic Planning Sessions
• Alignment of Message with Target Customers
• Evaluation of Customer Experience through Mystery Shopping
• In-depth Review of Specific Customer’s Experience and realized benefits
• Pre-Marketing Analysis of Customer Expectation (Prior to web design or marketing campaign)
• Evaluation of Customer Connection in Marketing Materials